The quality of your Broadband Internet access is critical if you wish to use it for your business phone calls and take advantage of cheap VoIP rates, plus other call handling features.
The quality of your broadband Internet access is critical if you wish to use it for your business phone calls and take advantage of cheap VoIP calling rates and other call handling features.
Some important things to consider:
- Download and upload speeds (when you make calls, it is important that you have a good upload speed because that effects the quality of the voice data you send out).
- Quality of your modem (should have the ability to optimise for Voice data… called QoS – Quality of Service). This means that if there is a lot of voice and data traffic on your network, the voice traffic will be given priority.
- Use a Business grade plan because it is expected that you need the service up and running (with no downtime) most of the time. If this is critical see if your ISP has an SLA (Service Level Agreement).
- Ensure that your Business grade Broadband has been prioritised for Voice.
If you have more than 6 extensions we recommend a dedicated VoIP ADSL service for your voice traffic. Our service is $89/m inc GST.
