Call Forward is the capability to have a call diverted to another number if the number that someone calls is either Busy or Not answered. An important thing to be aware of with call diversion, forwarding or follow-me is that the person receiving the call will pay for the diversion – if you divert to a mobile you will have the benefit of being able to answers every customers call but you will pay for the cost of the call once it gets diverted.
Call forwarding when done as part of a line hunt or internal follow-me can enable a number of people in an office to answer the call if the people at the other phones can’t answer it. Because it is internal there are no diversion costs.
It is common to have line hunt combined with the Call Queue functionality and it’s different from the concept of call transfer (which is normally assisted by a human).
This business PBX telephone system functionality is used where customer service or sales people are at their desk and need to complete a task before resuming their time back on the phones. It is often activated on the handset and means that their extension won’t ring as part of the call group until they turn it off.
Learn more about Business Telephone System Handsets
Business Telephone System Scenarios
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CloudPBX Small Office Phone System