If you are an organisation with dedicated phone numbers per handset you’ll understand the benefits of having direct indial numbers (DID’s) but you’ll also understand the headache it can call for well planned call management.
Direct Indial Numbers is common with VoIP, but not so common with older PSTN systems and the beauty is that you can give your direct number out and take calls directly rather than having to send regular and important callers through an AutoAttendant / IVR or your receptionist.
With CLI we are able to “overstamp” each of your Direct Indial Numbers with your main telephone number so that call recipients see your main phone number and return the call using that, rather than the direct indial number. You also have the ability to hide your number. This service is available on some plans, please check our VoIP Plans for more details.