Sometimes we make announcements at the virion business grade VoIP blog to inform our customers and prospective customers about new services or price reductions.
Today we reduced the price of calls from our VoIP service to Australian mobile numbers. The rate has been reduced to 18c per minute and customers should be aware that this rate is...
Telephone systems in general are technical products to understand so rather than scratch your head and look at all the available IP telephony equipment and what they can do, tell us a little about your business and your requirements (this will take you less than 15 minutes) and one of our consultants will contact YOU to recommend a solution...
Every part of our world evolves because we want to be better. The Internet and new VoIP technology gives your business access to new features and flexibility like voicemail to email, the ability to take your phone number with you (anywhere), the ability to direct calls where they need to go and so much more. The list of features grows every...
virion uses the highest business grade vodecs and whitelist international carriers to ensure that along with cheap call rates, your business has the highest voice quality. These rates are approximately half of Telstra’s normal retail call rates which represent a huge saving. Prices do not include GST and are available on the Stratus...
We are in a technological age where individuals and businesses have more power to control their own technology than ever before. VoIP (Voice over Internet Protocol) gives you unprecedented power over your telephone system and services. Here are some reasons to consider VoIP for your telephony.
Portable and flexible phone numbers
Your VoIP phone system and IP phones are configured with your voip numbers so you can assign a number to each employee if you want to. You can allocate different direct in-dial numbers to each department and setup Call Groups or follow-me (depends on your phone system) so that you have full control over your call flows. Best of all your VoIP numbers can be taken with you if you relocate.
You can even manage several businesses or divisions on the one phone system with the ability to see on your phone which of your businesses or business units is being called. Some customers use special in-dial marketing phone numbers to assess the effectiveness of their marketing and advertising and VoIP gives you the flexibility to manage it easily. Your monthly invoice comes with a call record report (see below) that you can manipulate using Microsoft Excel or other spreadsheet programs.
Your phone number is now a cloud based service which means you can take it with you, anywhere. If you move down the road you can take your Siemens Gigaset phone system with you and simply plug it into your internet – your phone number comes with you. But you can also move interstate and even overseas and provided you have good quality internet you can take your phone number with you.
We’ve tested it in Hong Kong. We took a phone with us to Hong Kong, plugged it into the Internet plug and we made calls as if we were calling from Australia.
Remote Support
Our help desk service provides support via email, phone and even remote access so if your network is working and you have your ADSL broadband service then we can help you configure your VoIP phone system and IP phones.
It is always recommended that you consult your IT Consultant for any issue that relates to connecting devices to your home/office network as they will be the most aware of your circumstances and can perform IT tasks in your home/office if required.
Flat rate and no flag-fall
virion offer a flat rate to any local or national number in Australia. You can speak as long as you want without worrying about how much you pay for the call. If you have a colleague who also uses virion then the call is free!
Some telephone companies use tricky billing tactics to squeeze more money out of you by using what is called a flag-fall fee. This is essentially a cost to successfully connect your call. Once connected, the timed charges start applying. virion instead offers simple call rates.
- Fixed price for local and national no matter how long you speak
- Low priced international calls that are charged by the minute
- VoIP rates for mobile phones that are displayed as per minute, but only charged per second you are on the call, no flag-fall.
Call Flow and Call Features
Transfer Calls
The most fundamental requirement for an office phone system is call transfer and depending on the system you purchase you can have a Blind Transfer or Assisted Transfer in a phone system that costs only a few hundred dollars. Larger systems of course offer more functionality. If you have a business with multiple locations you can call (or transfer a call) from one office to another office that uses virion, free of charge?
Follow-me
The follow-me feature allows you to choose a call sequence that can eventually divert to your mobile number or a voicemail service and you may be thrilled to learn that voicemail messages are now emailed to you as an audio attachment (see below for more info).
Call Group
Call groups are excellent for teams, where every extension rings and any staff member can pick up the phone. This functionality is available in some of our supported VoIP phone systems and Siemens IP Phones and can be easily configured by you or your IT Support Consultant.
Auto Attendant (IVR)
This feature enables your callers to get directly to the department they are looking for without having to employ the services of a receptionist to answer and direct calls. You business can now appear much larger with this fantastic business telephone system feature.
Voicemail-to-email
This feature seems so simple, but makes an incredible difference to your call back and support handling. Rather than calling your voicemail service and retrieving your messages, they are emailed directly to your email account. You can listen to the message no matter where you are and keep it for use later. You can even forward the message to the most appropriate person and with the abundance of smart phones you can perform these tasks so easily.
Bluetooth-to-mobile
Many business phone users have unlimited mobile plans which are an obvious benefit when calling mobile phone numbers. With the Siemens Gigaset small business phone systems you can connect your mobile phone to your phone system and use it to make outgoing calls or even receive incoming calls. The two great features of this are that you can save money on outbound calls and reduce any potential radiation risk of having your mobile phone near your head.
Itemised digital call report
You might think that itemised phone bills have been around for a long time and they have, but the virion business grade voip system provides you with a call report in a CSV format which means you can open the call report in Excel and perform any number of calculations or charts to truly understand your call spending patterns and identify ways of becoming more savvy with your phone calling.
30-Day No-Risk VoIP Trial
The virion 30-Day No-Risk Trial period provides you with peace of mind of our commitment to top quality VoIP services. We are 100% convinced that you will be happy with our VoIP service that we offer a 30 day No-Risk Trial period.
It is important for you to be aware of the fact that the quality and features of your broadband service has the most significant impact on call quality and connection so you must ensure that your current broadband plan has sufficient upload and download capabilities to support a VoIP telephone service. Please feel free to test the upload and down speed of your broadband service using SpeedTest.net.
Your Siemens phone system comes with a statutory 12 month money back guarantee or replacement guarantee if it is found to be faulty.
The normal virion term for service is 12 months, but you can cancel your service within the first 30 days from ordering and only pay for the services you have used if you are not satisfied.
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