Category: Customer Service Courses

Online Customer Service Training Course

Post author By Linda Roberts
Post date April 21, 2022

Online Customer Service Training – All You Need To Know

The Online Customer Service Training Course is a training package filled with easy to understand information, real life case studies, and practical tasks designed to get you up to speed on all aspects of online customer service.Once you finish this course, you will have all you need to get your business up and running, including a hands-on understanding of marketing and income boosting strategies.

One of the best parts is that you will have mentor support for a full six months. You can also work at your own pace, and save the training materials to refer back to whenever you need to.

Tags customer service, Customer Service Courses, digital marketing training, marketing funnel, online customer service training, sales funnel

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A Catch-Up / Rescue Bookkeeping Case Study

Post author By Linda Roberts
Post date January 25, 2022

Catch-Up / Rescue Bookkeeping – A Case Study

While every bookkeeping job comes with its own set of unique tasks, clients seeking catch-up (or Rescue Bookkeeping) tend to bring with them a host of relatively predictable (if dynamic) issues that you can manage effectively if you are aware of them.

A typical catch-up bookkeeping scenario

Recently we were contacted by the operator of a sole trader business – “Peter” (not his real name), seeking help with his bookkeeping backlog.

Many of the issues he identified are relatively standard in the rescue bookkeeping world. Becoming familiar with them will help you to effectively help your clients in the future.

Tags Career Academy, catch up bookkeeping, client communication, national bookkeeping, Online Business Training Course, rescue bookkeeping

Customer Service Courses MYOB Training Courses Online training courses Xero online training course

Get More Bookkeeping Work from Existing Clients – What to Look For

Post author By Linda Roberts
Post date January 25, 2022

Clarifying your client’s needs as you get more involved

As a bookkeeping tutor or trainer, just as when you are working as a bookkeeper, you need to make sure that you have a clear understanding of exactly what your client needs are, right from the outset.

Once you have established your client’s precise needs, you are more able to deliver a value for money service, as well as understand fully the parameters of the job.

Or, if your client’s needs go beyond what you’re capable of delivering, with an understanding of what they are after, you can provide direction, and refer them to a colleague within your referral network.

Tags client communication, national bookkeeping, small businesses, Start a bookkeeping business, Xero bookkeeper, xero integrations

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Moving away from TELSTRA Online Essentials Website Builder

Post author By Steve Slisar
Post date September 11, 2020

There are dozens of different website builders available from TELSTRA Online Essentials to Wix and they all promise ease of use, powerful features and the promise of more traffic, more conversions and more MONEY. One problem with these website builders is that most website designers don’t take them seriously but what I don’t like about them is they tie you to Telstra, Wix or the website builders owner.

I started using a website builder when I worked on our very first website and I loved it so much I couldn’t change – until the developer decided to stop supporting it and my hosting company stopped offering it. That was a scary time because I was starting to rely on my website. It’s even scarier to depend on average website design software these days! See how we helped an electrician migrate away from Telstra Online Essentials and onto a WordPress website hosted with Crazy Domains.