Category: Remote Working Jobs

Online Customer Service Training Course

Post author By Linda Roberts
Post date April 21, 2022

Online Customer Service Training – All You Need To Know

The Online Customer Service Training Course is a training package filled with easy to understand information, real life case studies, and practical tasks designed to get you up to speed on all aspects of online customer service.Once you finish this course, you will have all you need to get your business up and running, including a hands-on understanding of marketing and income boosting strategies.

One of the best parts is that you will have mentor support for a full six months. You can also work at your own pace, and save the training materials to refer back to whenever you need to.

Tags customer service, Customer Service Courses, digital marketing training, marketing funnel, online customer service training, sales funnel

Case Studies Customer Service Courses MYOB Training Courses News Online Customer Service Courses Online training courses Remote Working Jobs Xero online training course

A Catch-Up / Rescue Bookkeeping Case Study

Post author By Linda Roberts
Post date January 25, 2022

Catch-Up / Rescue Bookkeeping – A Case Study

While every bookkeeping job comes with its own set of unique tasks, clients seeking catch-up (or Rescue Bookkeeping) tend to bring with them a host of relatively predictable (if dynamic) issues that you can manage effectively if you are aware of them.

A typical catch-up bookkeeping scenario

Recently we were contacted by the operator of a sole trader business – “Peter” (not his real name), seeking help with his bookkeeping backlog.

Many of the issues he identified are relatively standard in the rescue bookkeeping world. Becoming familiar with them will help you to effectively help your clients in the future.

Tags Career Academy, catch up bookkeeping, client communication, national bookkeeping, Online Business Training Course, rescue bookkeeping

MYOB Training Courses News Online Business Courses Online Customer Service Courses Online Sales Training Courses Online training courses Remote Working Jobs Xero online training course

Understanding Your Clients Needs Because NOT ALL Customers are Ideal

Post author By Linda Roberts
Post date January 22, 2022

Understanding Your Clients Needs

When speaking with or taking on a new client, it’s important to ask the right questions so that you can be sure that you are the right person for the job, and if not, be ready to refer within your own network.

Asking targeted questions also enables you to develop an understanding of the person you will be working with. Knowing this, you are able to foreshadow (and then plan for and avoid) potential future issues, and focus on the client’s problem areas.

Tags Bookkeeping Courses, Ideal client, MYOB bookkeeper, national bookkeeping, Online Business Training Course, Start a bookkeeping business, Who is your customer, Xero bookkeeper

Digital Marketing Course Online Business Courses Online Customer Service Courses Online Sales Training Courses Online training courses Remote Working Jobs Xero online training course

Accounts and Office Admin & Support Staff are All Rounders

Post author By Steve Slisar
Post date September 18, 2020

Our course design team were exploring recent job ads for accounting and office administration support and we distilled it down to an alarming fact – most of these jobs want all rounders!

Accounting knowledge in Xero or MYOB is important (mandatory), good skills in Data Entry and Microsoft Office (Word & Excel) is important (mandatory) and communicating via email and the phone is important (mandatory). This job ad in particular for a Sydney based property services business seemed to demonstrate that they were looking for an all rounder.

Tags accounts jobs, office admin jobs, office support jobs, remote workers, virtual assistants, work from home