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Cisco Business Telephone Systems Gateways & ATAs Hosted PBX (CloudPBX) News Telephone System Features VoIP Features

The Commander business telephone system + VoIP for small businesses

Commander and VoIP

It’s pretty easy to spot a small business or one-man-band these days, just by looking at their contact details. It’s even easier to tell which ones use remote workers, too. You know how? They only give out a mobile number. Even if they tell you otherwise on their website, and give the appearance of being a professional medium-sized business, the mobile phone number always gives them away.

Maybe you’re one of those businesses; you started out small, but as you grew you needed to hire more people. Now you have a sizeable team of remote workers, each trying to communicate with your clients and customers using a mobile phone. Aside from being impractical (how do you transfer an external call to a member of your team from a mobile?), it’s also not very professional.

The Commander of business telephone systems

The problem has always been that for most small businesses, the go-to phone system was the Commander business phone system, which was originally manufactured by Nitsuko Corporation in Japan, until Nitsuko was bought by NEC. They stopped producing Commander phones not long after that, although you’d have hardly realised; they were so hugely popular in Australia that, even to this very day, you can still buy secondhand Commander telephone systems and spare parts for them – and quite cheaply, too.

If you’re looking for a business phone system, picking up a secondhand Commander telephone system might be the way to go, and for as little as $50 in some cases at sites like Gumtree and Ebay.

These old analogue phone systems can be set up in your office but you’ll need someone with the technical skills and you’ll also need analog lines which you’ll need to organise with someone like Telstra. Keep in mind, also, that if you only have four phone lines and each one is in use when someone calls, they might get the engaged tone – pretty bad for business. If you’re looking for some advanced call handling features like call waiting, auto-attendants, and so forth, you may need to get a more modern, more sophisticated business telephone system from Cisco or Yealink.

These cheap analog telephone systems might solve the problem for small businesses looking for a cheap phone system that their staff can use in their office, but what about those remote or teleworkers? If they deal with external stakeholders on your business’s behalf, you’d still want to be able to assign a business number for them.

The Commander’s modern mate: an ATA adapter

Some virion customers have an old Commander business phone system but connect it to an analogue telephone adapter, like one of Cisco’s ATA adapters. By connecting a Commander phone system to a Cisco ATA adapter, ideally Cisco’s Linksys PAP2 device, you’ll be able to add two extra VoIP services, so you can extend the functionality of your phone system AND enable all your outbound calls to travel via VoIP (at a largely discounted call rate).

For less than $100 you can pick up a complete Commander phone system and a Cisco Linksys PAP2 adapter, and then configure if for a VoIP service, making it a low-cost option for small businesses. If you anticipate your business to grow – and quickly – you might consider the benefits of a new VoIP phone system for cheaper than you think.

Commander – Cheap to buy, expensive to setup

Because you’re using old technology, however, there isn’t a lot of assistance available in terms of set-up or troubleshooting if problems occur (you may need to consult the Internet in such instances), and although it might seem like a cheap phone system you’ll then need to find a local technician who’ll need to come to your office and connect to your expensive Telstra PSTN phone lines.

New VoIP business telephone systems may be cheaper

If you’re thinking of switching your business phones to a VoIP service, browse our website to compare our different services or contact us to request a quote for a VoIP system for your business. To learn more about VoIP for business, continue reading our blog.

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Assisted Call Transfer Gateways & ATAs Group Pickup IP Handsets IP PBX equipment News Telephone System Features Voicemail-to-email VoIP Call Rates VOIP Equipment

Siemens Gigaset C470IP – Registering a Handset

C470IP VoIP Phone System
C470IP VoIP Phone System

C470IP is a very simple IP PBX with basic VoIP functionality however it can connect up to 5 additional handsets. Multiple handsets can be registered to be used with a single VoIP phone number (endpoint) or multiple endpoints.

Configuring a C470IP System

Most IP PBX’s can be configured by entering the IP address of the device. An IP Address looks something like 192.168.0.2 and it’s just a location for a device that is located on your local network.

To get the IP address of your Siemens C470IP system, press the blue “Paging Button” that normally gets each of the handsets ringing. You’ll see the IP Address displayed on the handset.

Type that address into your browser and the normal password is 0000. You can then log in to the admin area, setup phone numbers, handsets and manage how calls are handled – things like which phone number rings on which handset.

Handset registration process

When you get another handset to use with your system you can register it using the following procedure:

Turn on additional handset

On the phone menu, Navigate to Settings > Handset > Register H/Set

Enter your system PIN, (default is “0000”)

Press and hold INTERCOM button on base station until handset is registered (it will show an icon like the phone is ringing).

 

Great for Virtual Assistants

You can then go into your IP PBX admin and rename the handset to something that makes more sense to you. For example if you operate a home based business as a virtual assistant you can have one line for home and a couple others for your own business and any business you’re answering calls for.

We’ve had quite a bit of interest from virtual assistants who are using these phone systems because they are cheap and enable them to take advantage of cheap voip rates and have some great features like group pickup, assisted call transfer and can be combined with the VoIP service features like voicemail-to-email.

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Gateways & ATAs IP Handsets IP PBX equipment News Small Business Phone System Plans VOIP Equipment VoIP Support

What is an upstream provider?

VoIP and Internet Service Providers for small businessIn the world of cloud-based hosting and VoIP telephony an upstream provider is anyone who provides storage or switching capabilities. It’s really just another term for a wholesale provider. One example could be your website hosting provider – they have a storage capacity that enables thousands of people to visit your website and many other customers websites and you rent a small bit of space from them.

In the world of VoIP we manage a call switching platform that is hosted at a Carrier-grade data centre and we connect to wholesale partners for Internet access as well as “switching” calls between carriers both locally via landline and mobile as well as internationally to landlines and cellular networks. Each one of these providers is an Upstream Provider and they each operate their own equipment at a data centre.

It is also important to understand that YOU have several upstream providers of your own. For example if you don’t use virion’s Broadband Internet service (that avoids the public internet and connects directly with our VoIP platform) you are using what is called as the “Public Internet” and if something happens to your Internet connection it may affect your VoIP service.

Disruptions

An issue can occur with your Internet Service Provider (ISP) for several reasons:

  • They may perform an upgrade or an update to maintain, fix or improve their service and this may require the service to be shut down temporarily.
  • They might experience a physical calamity like loss of power or issue with the building
  • They might experience a hardware failure

Resetting

When a disruption occurs you may need to do something on your own Router/Modem or VoIP equipment – like turn it off and then on again, ie. resetting it.

We work with many upstream providers (for the same services in some instances) and we are able to direct traffic from one to another as needed. When a problem occurs with one upstream provider we can re-route traffic to a different upstream provider and if that happens you may need to reset your equipment to ensure that it connects with the changed settings.

See your local IT Consultant

If you do experience issues with connectivity you need to make contact with the person who supports you and your local computer equipment. They will usually be able to troubleshoot the problem and deal with the relevant supplier (and speak their language).

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Gateways & ATAs IP PBX equipment

Quintum Tenor Series BX ISDN to VoIP MultiPath Switch

The NET Tenor series BX MultiPath Switch offers enterprises using ISDN Basic Rate Interface (BRI) lines an easy, cost-effective way to capitalize on the power of Voice over IP (VoIP). The Tenor integrates VoIP gateway functionality with its unique intelligent call routing, MultiPath architecture, and QoS support all in one solution.

Advantages:

2, 4 or 8 BRI S/T ports

Up to 16 VoIP channels

MultiPath and Gateway configurations

Overview:

The NET Tenor Series BX MultiPath Switch offers enterprises using ISDN Basic Rate Interface (BRI) lines an easy, cost effective way to capitalize on the power of Voice over IP (VoIP). The Tenor integrates VoIP gateway functionality with its unique intelligent call routing, MultiPath architecture, and QoS support all in one solution.

Enterprises can benefit from a variety of valuable applications such as PBX extension, remote office connectivity, long distance consolidation and call centers. BX Series products can support either 2, 4 or 8 BRI lines.

All NET Tenors offer a complete SIP-based VoIP solution for the branch office or for service provider customer premise equipment, providing full survivability in the event that access to the central and/or hosted IP PBX is lost. Because it delivers a complete solution in a single device – and because it offers such easy, scalable implementation and management – the Tenor significantly reduces the total lifecycle cost of VoIP deployment, while optimizing service reliability. Tenor also offers PSTN connectivity and legacy equipment integration for both analog and modem based devices.

Read more from the Vendors website

Sign up for your Instant Business VoIP Trial

Request a Quote

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Gateways & ATAs IP PBX equipment

Quintum Tenor series AF VoIP MultiPath Switch

This information is directly from the Vendors website.

The NET Tenor AF Series gives small businesses, SOHOs and branch offices with analog voice infrastructures an easy, cost-effective way to capitalize on the power of Voice over IP (VoIP). Tenors offer a complete survivable branch office solution providng support for integrating analog endpoints and the PSTN, while offering back-up call processing support for all SIP and analog calls.

TENOR SERIES GATEWAY ADVANTAGES:

  • 2, 4, 6 or 8 Analog line and trunk interfaces
  • Up to 8 simultaneous VoIP calls
  • Available in MultiPath or Gateway configurations

Overview

NET’s Tenor Series switching/gateway solutions are deployed worldwide to provide highly reliable, easy-to-implement VoIP connectivity in a full range of enterprise and service provider environments. These highly adaptable solutions work with traditional PBXs, legacy analog equipment, IP PBXs and IP phones, and SIP-based communications environments. They are perfect for deploying VoIP in small enterprises, SOHO or remote offices of larger enterprises, where analog and modem-based devices are common.

BRANCH OFFICE VOIP ACCESS SOLUTION FOR IP PBXS AND IP CENTREX

All NET Tenors offer a complete SIP-based VoIP solution for the branch office or for service provider customer premise equipment, providing full survivability in the event that access to the central and/or hosted IP PBX is lost. Because it delivers a complete solution in a single device – and because it offers such easy, scalable implementation and management – the Tenor significantly reduces the total lifecycle cost of VoIP deployment, while optimizing service reliability. Tenor also offers PSTN connectivity and legacy equipment integration for both analog and modem based devices.

Read more from the Vendors website

Sign up for your Instant Business VoIP Trial

Request a Quote

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Gateways & ATAs VOIP Equipment

Cisco SPA3102 Voice Gateway with Router

Analog Calls Routed Over the Internet

Internet telephone service is now more accessible than before. Part of Cisco Small Business Voice Gateways and ATAs, the SPA3102 Voice Gateway allows automatic routing of local calls from mobile phones and land lines to Voice over Internet Protocol (VoIP) service providers, and vice versa. By first calling the local number on the SPA3102, you can reduce or eliminate long-distance charges altogether.

If power goes out or Internet service is lost, calls can be safely redirected to a traditional carrier via the standard analog interface.

Additional features of the Cisco SPA3102 include:

  • One RJ-11 POTS (Plain Old Telephone Service) FXS port to connect an existing analog phone or fax machine
  • One PSTN FXO port to connect to a Telco or PBX circuit
  • Two 100BaseT RJ-45 Ethernet interfaces to connect to a home or office LAN, and an Ethernet connection to a broadband modem or router
  • FXS and FXO lines that can be independently configured
  • Secure encryption-based methods for communication, provisioning, and servicing
linksys (cisco) spa3102 - rear
linksys (cisco) spa3102 - rear

Quoted from Cisco website, Click this link for more information

To order this product please visit our Instant Trial Application. We will provide the device, VoIP phone line service and installation at your premises for a fixed cost (selected areas of Sydney at this stage).

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Gateways & ATAs

Linksys (Cisco) SPA400 Gateway with 4 x FXO ports

Connect up to four standard analog telephone lines to a voice over IP (VoIP) network, with calls automatically routed to and from your existing telephone service. Part of Cisco Small Business Voice Systems, the SPA400 Internet Telephony Gateway was designed to be deployed with the Cisco SPA9000 IP telephony system.

The SPA400 also supports up to 32 voicemail accounts with customized greetings that can be accessed through a user’s Cisco IP phone.

Additional features of the Cisco SPA400 include:

  • Support for four RJ-11 FXO ports to connect to the public switched telephone network (PSTN)
  • One 10/100 BaseT RJ-45 Ethernet interface used to connect to the local IP network
  • Integrated voicemail server application supporting 32 voicemail accounts
  • Easy installation support using the SPA9000 Setup Wizard

For more information see the Cisco link: https://www.cisco.com/en/US/products/ps10032/index.html

To order your virion business grade VoIP phone system use our Instant Trial Application form:http://virion.com.au/instant-trial-application/

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Gateways & ATAs

Cisco Linksys PAP2T with 2 VoIP Ports

Features of the Popular Cisco ATA Adapter the PAP2

  • Cisco Linksys PAP2TEnables high-quality feature-rich voice over IP (VoIP) service through your broadband Internet connection
  • Dual standard telephone ports for use with analog phones or fax machines, with independent phone numbers
  • High-quality, clear-sounding voice, using advanced voice quality of service (QoS) capability
  • Compatible with all common telephone features, such as caller ID, call waiting, and voicemail

Feature-Rich VoIP Through Your High-Speed Internet Connection

PAP2 Product Overview

With Internet telephony, along with low domestic and international phone rates, impressive arrays of special telephone features are available. Choose your preferred local dialing number, regardless of where you live. Or add a virtual telephone number to have forwarded to your Internet phone. You can even add a toll-free number. The Cisco PAP2T Internet Phone Adapter is compatible with these and all of the other special telephone features that are available from your Internet telephone service provider, such as caller ID, call waiting, voicemail, call forwarding, distinctive ring, and much more.

Quoted from Cisco website, Click this link for more information: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/gatecont/ps10024/ps10029/data_sheet_c78-502441.html

Replace your Analog Business Phone System with a brand new one

Request a quote for cheap business phone systemUpgrade your Commander business phone system to sophisticated VoIP Cisco and Yealink handsets and use the power of the CloudPBX. To find out more about how you can get more features for less money Request a Business Telephone System Quote today.