Category: VoIP Support

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Small Business Phone System Plans Telephone System Features VoIP Support

Is your Internet Speed Good Enough for a VoIP Phone System?

Speedtest Internet for VoIP phone system
Speedtest Internet for VoIP phone system

VoIP Business Telephone Terminology

We’ve received a lot of interest from our cheap phone system offer and in the information we provide prospective customers we realise that VoIP technology and terminology can be very confusing for first time users.

It’s true that VoIP rates are cheap, VoIP phone systems are cheap and the capability of being able to move office and keep the same phone numbers (programmed in your phone system) is fantastic. The other features you can read about here: VoIP Services.

Broadband Internet Speed is Important for Business Grade VoIP

One of the most important things to understand is how dependant your VoIP Phone System is on your Broadband Internet Connection. There are several ways of testing the speed of your Internet service and you can even get a little nerdy and get to know about voice codecs to see how many conversations you could have at the same time using a VoIP system (concurrent conversations).

Learn more about testing your Internet Speed and how many concurrent calls that enables you to make.

Learn more about VoIP Business Telephone Systems

VoIP Business Telephone System Handsets

Small Business VoIP Telephone System HandsetsVoIP handsets enable your small business to take advantage of the functionality and flexibility of a hosted CloudPBX. These handsets can be located in remote offices like staff or contractors homes or even interstate or international offices.

Learn more about Business Telephone System Handsets

Business Telephone System Call Flow Scenarios

Business Telephone System Call Flow Configurations - smallestDo you want to see how most people handle the calls with their business telephone system? These call flow scenarios enable you to quickly choose from the most common choices and can help you get a good solution quickly.

Business Telephone System Scenarios

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Marketing Numbers News Small Business VoIP FAQ's virion business voip phone systems VoIP Service VoIP Support

It’s Clear You Want to Port Away

Phone Numbers are no longer attached to your local Telstra exchange

port your landline number away from Telstra for VoIP business telephone systems

Many companies are moving to VoIP and enjoying the benefits of a digital telephone service and the most obvious benefit is to be able to take your phone number anywhere you want. In the olden days your telephone number was linked to the copper wire that comes into your home or office, but these days a phone number is virtual – it doesn’t matter where you are. Many larger companies have a different phone number for each state that are all answered in a central location. These days phone numbers are completely separate to the cabling that carries the voice signal.

Mobile and Landline Phone Numbers

There was a time in the early days of mobile phones where mobile phone carriers could keep a customer for many years because we didn’t want to change our phone numbers – changing carriers meant you had to change your mobile phone number! Many small business owners still believe that they need to change their landline phone number if they move their office location but that is not the case with VoIP – you can take your number with you now.

Port Away

When you move your phone number from one carrier to your new carrier it’s called Porting Away and it happens quite often. In our experience most request to port away involve those customer who want to move away from Telstra (mainly because they are a huge supplier and have most of the landline customers) and those carriers who tied customers into long-term and expensive plans (we won’t name names).

If you are interested in porting away from your existing phone number carrier just use the PAF (Porting Application Form) from our VoIP Support site.

Wholesale Account Number

When you Port Away the application form asks for the account number for the phone number you want to port away and many customers believe this number appears on the monthly phone bill, but it doesn’t. Often you’ll need to call the leaving carrier, let them know that you are porting away from them and need to get the wholesale account number for the phone number you want to port away. Once we have this information the whole process now takes half the time it use to.

Special Offer for Small Businesses

If you are ready to move your telephone system to VoIP and start saving money but also getting all the features of a digital phone system, visit our VoIP Partner website and learn how you can get a VoIP Phone System for $1 per month.

 

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Gateways & ATAs IP Handsets IP PBX equipment News Small Business Phone System Plans VOIP Equipment VoIP Support

What is an upstream provider?

VoIP and Internet Service Providers for small businessIn the world of cloud-based hosting and VoIP Business Telephone Systems an upstream provider is anyone who provides storage or switching capabilities. It’s really just another term for a wholesale provider.

One example could be your website hosting provider – they have a storage capacity that enables thousands of people to visit your website and many other customers websites and you rent a small bit of space from them.

CloudPBX Hosted PBX VoIP business telephone systemIn the world of Hosted PBX Telephone Systems we manage a call switching platform that is hosted at a Carrier-grade data centre and we connect to wholesale partners for Internet access as well as “switching” calls between carriers both locally via landline and mobile as well as internationally to landlines and cellular networks.

Each one of these providers is an Upstream Provider and they each operate their own equipment at a data centre.

It is important to understand that YOU have several upstream providers of your own. For example if you don’t use the Broadband Internet service of your telephone system provider (that avoids the public internet and connects directly with our VoIP platform) you are using what is called as the “Public Internet” and if something happens to your Internet connection it may affect your VoIP Business Telephone service.

Disruptions

An issue can occur with your Internet Service Provider (ISP) for several reasons:

  • They may perform an upgrade or an update to maintain, fix or improve their service and this may require the service to be shut down temporarily.
  • They might experience a physical calamity like loss of power or issue with the data centre building
  • They might experience a hardware failure of some computer equipment at the data centre

Resetting

When a disruption occurs you may need to do something on your own Router/Modem or VoIP equipment – like turn it off and then on again, ie. resetting it.

Hosted Telephone System providers work with many upstream providers (for the same services in some instances) and are able to redirect voice traffic from one to another as needed. When a problem occurs with one upstream provider we can re-route traffic to a different upstream provider and if that happens you may need to reset your equipment to ensure that it connects with the changed settings.

See your local IT Consultant

If you do experience issues with connectivity you need to make contact with the person who supports you and your local computer equipment. They will usually be able to troubleshoot the problem and deal with the relevant supplier (and speak their language).

See the advanced call handling features of modern Hosted Business Telephone Systems.