Tag: voip phone system

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Small Business Phone System Plans Telephone System Features VoIP Support

Is your Internet Speed Good Enough for a VoIP Phone System?

Speedtest Internet for VoIP phone system
Speedtest Internet for VoIP phone system

VoIP Business Telephone Terminology

We’ve received a lot of interest from our cheap phone system offer and in the information we provide prospective customers we realise that VoIP technology and terminology can be very confusing for first time users.

It’s true that VoIP rates are cheap, VoIP phone systems are cheap and the capability of being able to move office and keep the same phone numbers (programmed in your phone system) is fantastic. The other features you can read about here: VoIP Services.

Broadband Internet Speed is Important for Business Grade VoIP

One of the most important things to understand is how dependant your VoIP Phone System is on your Broadband Internet Connection. There are several ways of testing the speed of your Internet service and you can even get a little nerdy and get to know about voice codecs to see how many conversations you could have at the same time using a VoIP system (concurrent conversations).

Learn more about testing your Internet Speed and how many concurrent calls that enables you to make.

Learn more about VoIP Business Telephone Systems

VoIP Business Telephone System Handsets

Small Business VoIP Telephone System HandsetsVoIP handsets enable your small business to take advantage of the functionality and flexibility of a hosted CloudPBX. These handsets can be located in remote offices like staff or contractors homes or even interstate or international offices.

Learn more about Business Telephone System Handsets

Business Telephone System Call Flow Scenarios

Business Telephone System Call Flow Configurations - smallestDo you want to see how most people handle the calls with their business telephone system? These call flow scenarios enable you to quickly choose from the most common choices and can help you get a good solution quickly.

Business Telephone System Scenarios

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Marketing Numbers News Small Business VoIP FAQ's virion business voip phone systems VoIP Service VoIP Support

It’s Clear You Want to Port Away

Phone Numbers are no longer attached to your local Telstra exchange

port your landline number away from Telstra for VoIP business telephone systems

Many companies are moving to VoIP and enjoying the benefits of a digital telephone service and the most obvious benefit is to be able to take your phone number anywhere you want. In the olden days your telephone number was linked to the copper wire that comes into your home or office, but these days a phone number is virtual – it doesn’t matter where you are. Many larger companies have a different phone number for each state that are all answered in a central location. These days phone numbers are completely separate to the cabling that carries the voice signal.

Mobile and Landline Phone Numbers

There was a time in the early days of mobile phones where mobile phone carriers could keep a customer for many years because we didn’t want to change our phone numbers – changing carriers meant you had to change your mobile phone number! Many small business owners still believe that they need to change their landline phone number if they move their office location but that is not the case with VoIP – you can take your number with you now.

Port Away

When you move your phone number from one carrier to your new carrier it’s called Porting Away and it happens quite often. In our experience most request to port away involve those customer who want to move away from Telstra (mainly because they are a huge supplier and have most of the landline customers) and those carriers who tied customers into long-term and expensive plans (we won’t name names).

If you are interested in porting away from your existing phone number carrier just use the PAF (Porting Application Form) from our VoIP Support site.

Wholesale Account Number

When you Port Away the application form asks for the account number for the phone number you want to port away and many customers believe this number appears on the monthly phone bill, but it doesn’t. Often you’ll need to call the leaving carrier, let them know that you are porting away from them and need to get the wholesale account number for the phone number you want to port away. Once we have this information the whole process now takes half the time it use to.

Special Offer for Small Businesses

If you are ready to move your telephone system to VoIP and start saving money but also getting all the features of a digital phone system, visit our VoIP Partner website and learn how you can get a VoIP Phone System for $1 per month.

 

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Assisted Call Transfer News Telephone System Features VoIP Features

Assisted Call Transfer with the Virion System

virion seimens voipSo you have been clever to install the Virion VoIP phone system. This blog will now teach you how to carry out an Assisted Call Transfer using the Virion  system using your Siemens Phone.

Hierarchical Structure

The Virion phone system is structured like a hierarchy; you have the main phone at the top, then you have multiple phones from then on, depending on how many phones you have on your particular system.

When someone calls your business, anyone on the Virion System  can answer the incoming call within the hierarchy.

INT

INT which is located on your Siemens phone  in two places:

1. The bottom left of the screen on the phone(press the button underneath), and

2. On the silver square on the left hand side (press the square on the left hand side). Once you have pressed either of the buttons a list of other users will appear on the screen.

Scroll through the list until you find the right one to transfer to, using the silver square pressing the top of the square (up) or bottom of the square (down).

Once you have select the correct phone; press the green phone to call the other phone. Once the Phone call is answered hang up the phone using the red button.

***

It’s really that simple to assist transfer with your Siemens phone and the Virion Phone system.

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News

How to Set Up a DX800 VoIP Phone System

The line between IT Consultant and Telephone Technician has been blurring over the last 5 years as VoIP starts to show up in more and more offices. The latest VoIP Phone System for small business from Siemens enables you to configure your phone using a web interface so your local IT Consultant can now do it for you.

Our Support HelpDesk have created this training video to show you just how easy it is to configure this small business phone system.

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News

Phone Bill Analysis

The best way to see how much you can save using virion is with a Phone Bill Analysis. Your virion business consultant will review your current phone bill and make suggestions on how you can save money. You’ll also see a chart that reveals where all your money is currently going.

See what our phone bill analysis spreadsheet looks like and see just how much you can save.

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News

Get 2 new VoIP lines and cut your Telstra bill in half

Virion VoIP uses your broadband to make and receive calls at VoIP rates and the handsets we recommend are made by the leading Internet company, Cisco. Each phone is configured for your virion service and because the VoIP number you receive is configured in each phone you can move it where-ever you want and it remains part of your phone system, even in another office or state. You can take your number with you when you move or expand.

Receive voicemail messages via email and don’t pay an extra charge just for the privilege of having voicemail.

Music-on-hold uses royalty free music and is included with your installation and because the virion phone solution is cloud based, you don’t pay thousands of dollars for a PBX box in your office.

The price of our solutions includes everything you need to start using the service. The initial price includes:

  • Setting up the VoIP service
  • Configuring the phones
  • Provision of the phone numbers
  • Setup of voicemail to email
  • Delivery to your office and
  • Setting up the phones in your office

Want to see how much money you’ll save with a virion business phone system compared to what you are currently paying with Telstra? A recent phone bill analysis showed a customer how they could cut AT LEAST $190 per month off their current phone charges and get the extra functionality of a PBX system. They were able to pay for the cost of a new system within 6 months just from the savings in call costs and line rental.

Fax through your Telstra phone bill (write your email address on the front page) to (02) 8212 8038 and you’ll receive our Excel spreadsheet showing how much you will save EVERY month.

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News Small Business VoIP FAQ's Voice Codecs Voice Quality

Voice Codecs for VoIP Business Telephone Systems

The Right Voice Codecs Need to be Configured

The upload speed of your broadband Internet connection is critical to ensure good quality VoIP conversations on a VoIP Business grade Telephone System. There are two main voice codecs used for voice conversations using VoIP; G.711 and G.729, with G.711 being the best quality (ideal for businesses with Tier 1 grade internet) but also taking up the most bandwidth requirements.

This diagram from the Cisco website shows the different VoIP codecs with packet information and bandwidth requirements.

voice codecs for voip phone systems

From the Cisco website

How Many Concurrent Call Conversations?

If you do a speed test of your Broadband Internet service you’ll see your upload speed and by using the table above you’ll be able to roughly gauge how many concurrent conversations you can have using a VoIP telephone system and your current Internet service.

When companies grow they’ll often have two broadband Internet services, once for data and one for voice and this ensures that the voice quality remains consistent regardless if your staff are transferring a lot of data or watching cat videos on Youtube!

Another very important aspect of your Internet services is to have it optimised so that voice traffic is given priority over data traffic. They call this Quality of Service or QoS.

VoIP Business Telephone System Handsets

Small Business VoIP Telephone System HandsetsVoIP handsets enable your small business to take advantage of the functionality and flexibility of a hosted CloudPBX. These handsets can be located in remote offices like staff or contractors homes or even interstate or international offices.

Learn more about Business Telephone System Handsets

Business Telephone System Call Flow Scenarios

Business Telephone System Call Flow Configurations - smallestDo you want to see how most people handle the calls with their business telephone system? These call flow scenarios enable you to quickly choose from the most common choices and can help you get a good solution quickly.

Business Telephone System Scenarios

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