Author: Steve Slisar

We've used educational marketing to help students learn digital skills and how to use accounting, office administration, digital marketing, customer service and online sales skills. These skills help people find work, run better businesses and do a better job for their customers.

News

Faster account activation and better support

Post author By Steve Slisar
Post date July 27, 2010

As a business that promotes the latest business grade voip technology we at virion also like to push the boundaries in support and productivity. You can now order a 30 day trial account which will provide you with between 2-4 digital voip lines (including 2 telephone numbers) and it will be activated for you within 1 business day. The total cost includes the 1 month line rental and $50 worth of calls. Please visit our Instant Trial Application page by clicking here.

Once you have your new business grade voip services you may need some help in getting it configured so we work with the excellent and innovative ZenDesk support service from the US and implemented their Support DropBox features so that you can access support from any page on our website. You could always visit the support section of our website at support.virion.com.au.

News

How can I use VoIP with my existing Telephone PBX System (Panasonic)

Post author By Steve Slisar
Post date July 9, 2010

Existing Tradition Panasonic Business Telephone System

Panasonic KX-TDA30AL-business-telephone-systems-handsets-voip Most modern telephone PBX systems have the capability to connect to Voice over Internet Protocol (VoIP) so that you can save a lot of money making outbound telephone calls. We had an example of a typical request for VoIP functionality from a traditional telephone pbx system today and because it is an example of a common need and request we’ve written this blog post to help you understand what to do.

Use Your Existing Panasonic Hardware

This company has a Panasonic KX-TDA30AL telephone system (http://www.panasonic.com.au/products/details.cfm?objectID=2180) and are paying too much for their telephony calls and line rental so they want to go VoIP. They own their telephone system so they don’t want to go out and purchase another one if they don’t need to, but they want to find a way of using it with a new VoIP service like the one we provide here at virion. When you look at the Panasonic web page for this particular system it says “Using a VoIP gateway, the system converts telephone voice signals into IP packets”, and they say on the web page that you should speak to your Panasonic dealer about pricing for IP Gateways. This is an important piece of information because a VoIP gateway does not normally come with most telephone systems, instead, the functionality is made available with the purchase of an additional piece of hardware and the cost of this hardware can be significant ($600 to $1500) depending on the brand and model of your telephone system.

The IP Gateway for this particular telephone system (the KX-TDA3450X) costs approximately $900 (by averaging the quotes we received from 3 different dealers) and this might seem expensive but the good news is that it takes a relatively short time for a technician to configure it for the virion business voip service (30 – 60 minutes).

The next aspect of this project is to consider that when you use VoIP you are using a broadband internet connection to send and receive voice data and you have the choice of can either use your existing broadband internet service or organise to have a new broadband service setup that is dedicated to voice traffic. If you are a relatively small business with up to 6 concurrent calls you can get away with an existing broadband internet connection (provided it is business grade – no drop outs – and is setup to prioritise voice data. If you expect you will have more than 6 concurrent calls it is prudent to get a dedicated Voice ADSL connection (they call this a tail or a pipe).

The final aspect of your implementing VoIP at your business is your modem and your network. You must ensure that you have a good quality modem that prioritises voice traffic and you will need to ensure that your IT consultant is involved in the implementation to ensure that the installation goes smoothly. There are many different brands depending on your budget, Draytek modems are very well regarded and one of Australia’s top bloggers has written a comparison article to find the best performs for small business (click here to read it)

Rather Get a New VoIP Business Telephone System for $1 per month?

VoIP Business Telephone System Handsets

VoIP handsets enable your small business to take advantage of the functionality and flexibility of a hosted CloudPBX. These handsets can be located in remote offices like staff or contractors homes or even interstate or international offices.

Learn more about Business Telephone System Handsets

Business Telephone System Call Flow Scenarios

Business Telephone System Call Flow Configurations - smallest Do you want to see how most people handle the calls with their business telephone system? These call flow scenarios enable you to quickly choose from the most common choices and can help you get a good solution quickly.

Business Telephone System Scenarios

[button link=”http://virion.com.au/services/cloudpbx-hosted-pbx/” bg_color=”#0e6bf5″]CloudPBX Features[/button] [button link=”http://virion.com.au/servicesupport/request-a-quote/”]Request a Quote[/button] [button link=”http://virion.com.au/order-cheap-phone-system-now/” bg_color=”#0cba06″]Sign Up Now[/button]

Tags business voip, ip pbx, pbx, telephone system, voip

News Small Business VoIP FAQ's

What is the best VoIP modem router

Post author By Steve Slisar
Post date July 7, 2010

Neerav Bhatt is one of Australia’s most successful bloggers and he has been involved with computers for many years, including the new area of social media. Neerav write a regular blog on technology and other interesting and varied topics and we came across this blog about the best modem/router to use for VoIP: http://bit.ly/a85zKS

You may hear some people say that the quality of VoIP is poor. It is good to realise that the important issues really surround the quality of your broadband internet plan, quality of your modem and the Quality of Service (QoS) settings on your modem and network.

Click Here to sign up for a 30 day trial account with two telephone lines and see just how well it can work.

Tags modem/router, voip, Voip modem

News

Call divert is called Call Forward on the Linksys SPA942 ip Phones

Post author By Steve Slisar
Post date July 7, 2010

If you are a small business you might want to divert your incoming calls to a mobile or home number when you are temporarily away from your office or at the end of each working day. If you search the internet for answers you’ll need to know that the term that they use is Call Forward, and there are several different options available to you, including:

Call Forward Busy Number,
Call Forward No Answer, and
Call Forward No Answer Delay

The instructions on how to use your Linksys (Cisco) SPA942 and SPA962 phones are on page 45-47 in the User Guide for the phones. This user guide also show how to make Call Forward configuration changes using the Web Administration area. Here’s a link to the User Guide at our Support website: http://support.virion.com.au/entries/209390-user-guide-for-linksys-spa942

Tags call diversion, call divert, call forward

virion business voip phone systems

Believe in the future

Post author By Steve Slisar
Post date June 6, 2010

Every part of our world evolves because we want to be better. The Internet and new VoIP technology gives your business access to new features and flexibility like voicemail to email, the ability to take your phone number with you (anywhere), the ability to direct calls where they need to go and so much more. The list of features grows every year and we want to give you access to these fantastic features when they become available, but if you just want to take advantage of discounted VoIP call costs we are happy to provide.

Tags business voip, voip

News

$100 device allows your existing phone system to access cheap VoIP rates

Post author By Steve Slisar
Post date April 15, 2010

Do you already own a small business telephone system but really want to save money on call costs? Cisco, the internet pioneering company have a low cost device which can fit between your phone lines and your broadband internet router and allow you to connect to a VoIP provider like virion to make cheap outgoing calls.

The device is the PAP2 (http://virion.com.au/2010/04/cisco-linksys-pap2t-internet-phone-adapter-with-2-voip-ports/) and it will allow you to extend your phone systems functionality (extra virtual phone numbers) and give you access to cheaper VoIP call rates: http://virion.com.au/2010/03/low-voip-calling-rates/

If your business is located between Manly, Mona Vale, Brookvale, Dee Why to Chatswood and North Sydney areas one of our team members will gladly come out and show it to you. Call us on (02) 9971 8000 to organise an appointment.

Gateways & ATAs

Cisco Linksys PAP2T with 2 VoIP Ports

Post author By Steve Slisar
Post date April 15, 2010

Features of the Popular Cisco ATA Adapter the PAP2

Enables high-quality feature-rich voice over IP (VoIP) service through your broadband Internet connection
Dual standard telephone ports for use with analog phones or fax machines, with independent phone numbers
High-quality, clear-sounding voice, using advanced voice quality of service (QoS) capability
Compatible with all common telephone features, such as caller ID, call waiting, and voicemail

Feature-Rich VoIP Through Your High-Speed Internet Connection

PAP2 Product Overview

With Internet telephony, along with low domestic and international phone rates, impressive arrays of special telephone features are available. Choose your preferred local dialing number, regardless of where you live. Or add a virtual telephone number to have forwarded to your Internet phone. You can even add a toll-free number. The Cisco PAP2T Internet Phone Adapter is compatible with these and all of the other special telephone features that are available from your Internet telephone service provider, such as caller ID, call waiting, voicemail, call forwarding, distinctive ring, and much more.

Quoted from Cisco website, Click this link for more information: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/gatecont/ps10024/ps10029/data_sheet_c78-502441.html

Replace your Analog Business Phone System with a brand new one

Upgrade your Commander business phone system to sophisticated VoIP Cisco and Yealink handsets and use the power of the CloudPBX. To find out more about how you can get more features for less money Request a Business Telephone System Quote today.

IP PBX equipment VOIP Equipment

Linksys SPA9000 Telephone PBX

Post author By Steve Slisar
Post date March 30, 2010

Linksys SPA9000 IP PBX telephone system

Setting up the internal telephone system for a small business was once strictly the domain of the phone company. Now, you can not only do it with a cost-conscious voice over IP (VoIP) connection, but it’s also so simple just about anyone can set up a fully working system in minutes.

Part of Cisco Small Business Voice Systems, the SPA9000 Voice System combines all the features of a traditional phone system—automated attendant functions, three-way conferencing, intercom, hold music, call forwarding, and more—with low-cost long-distance service and a single network for both voice and data.

Additional features of the Cisco SPA9000 Voice System include:

High-end features comparable to voice services traditionally found in large businesses
Support for 16 Cisco IP phones
Multiple levels of password-protected access
The ability for an Internet telephone service provider to remotely update software and settings
Support for advanced features like shared line appearances, hunt groups, call transfer, call parking, and group paging

More information: http://www.cisco.com/en/US/products/ps10031/index.html

This device is a low priced but powerful alternative PBX system for business grade VoIP services. You will need to have or purchase some IP handsets to use with your SPA9000 and we recommend the Linksys (Cisco) SPA942 handsets or if you want a larger phone to handle up to 6 lines get the Linksys SPA962.

If you have more than 6 lines and want your receptionist to know when staff members are busy or available and have the ability to transfer calls quickly then include the Linksys (Cisco) SPA932 in your order.

Get started by purchasing an SPA9000, book a technician and Instant Trial Application with virion.

Tags IP Handsets, ip pbx, linksys spa9000, pbx, spa9000

IP Handsets VOIP Equipment

Linksys SPA962

Post author By Steve Slisar
Post date March 30, 2010

linksys spa962 ip phone

These phones have bee discontinued by Cisco and we recommend the Cisco SPA500 series phones as the most ideal replacement.

The huge, high-resolution, full-color liquid crystal display on this six-line telephone offers top- of-the-line IP telephony performance. Part of Cisco Small Business IP Phone Series, the SPA962 allows business users to configure each of its lines for unique phone numbers or extensions, or assign them a shared number to be used by multiple phones.

The Power over Ethernet feature enables the SPA962 to power up without need of an additional electrical source. Based on the SIP standard, this phone is designed to handle the feature-rich services that providers continually roll out to their customers.

Additional features of the Cisco SPA962 IP Phone include:

Dual-switched Ethernet ports, speakerphone, caller ID, call hold and conferencing
Speakerphone and 2.5 mm headset port
Power over Ethernet 802.3af, allowing for single-source electricity without an additional power supply
The ability to connect directly to an Internet telephone service provider, an IP PBX, or a large-scale IP Centrex deployment
Easy station moves, presence, and shared line appearances across local and geographically dispersed locations

For more information see the Cisco link: http://www.cisco.com/en/US/products/ps10040/index.html

Up to 6 virtual numbers can be configured on the device so it can perform confidently as a receptionist phone, however if you have more than 6 lines and want the functionality of seeing who is currently on the phone and have the ability to transfer calls quickly you can easily add on the Linksys SPA932 Reception Console and upgrade your service to an IP PBX using the SPA9000.

To get started on your small business VoIP phone system solution today, visit our Instant Online Application.

News Small Business VoIP FAQ's

Your old Telstra number

Post author By Steve Slisar
Post date March 29, 2010

porting of telstra numbers

Using your Telstra number is easy. We simply setup a call diversion immediate on your Telstra phone number to your main virion indial number. This means that everyone who calls your normal number will be answered on your new Voice over IP phones. There is a cost for the diversion for each incoming call, but this only temporary before we transfer your Telstra number to virion and you start paying half price for it.

Transferring a number to virion is called “Porting” and its a process that can take 3-4 weeks to complete, but once its complete you will no longer be paying high monthly rates through Telstra for your phone service.

virion business voip phone systems VoIP Call Rates

Low VoIP calling rates

Post author By Steve Slisar
Post date March 29, 2010

speak more for less money

virion uses the highest business grade vodecs and whitelist international carriers to ensure that along with cheap call rates, your business has the highest voice quality. These rates are approximately half of Telstra’s normal retail call rates which represent a huge saving. Prices do not include GST and are available on the Stratus Call Plan with Direct Debit authority.

Calls to local numbers	10c untimed
Calls to national landlines	10c untimed
Calls from extension to extension	FREE
Calls to Australian mobile numbers	18c per minute billed by the second and no flag-fall
Popular International Destinations Charged by the minute	China 3.9c Singapore 2.9c UK 2.9c USA 2.9c New Zealand 2.9c Hong Kong 2.9c Taiwan 2.9c Canada 2.1c

virion International_calling_rates full list

Your Internet connection, network configuration and equipment influences call quality.

Tags international rates, skype, skype like rates, skype rates, voip call rates

virion business voip phone systems

telephone PBX setup

Post author By Steve Slisar
Post date March 29, 2010

business voip telephone system setup

There are some fundamental questions that need to be answered whenever a new Business Telephone System PBX is setup. This includes information like which phone rings first when a caller dials your main number and whether you’d like one main voicemail message for all extensions or different messages for different extensions.

Other things to consider are:

If the reception phone doesn’t answer the call in time, where should it be routed to.
Would you like more than one phone to ring when the main line is called.
Which DID (phone number) would you like to allocate to each person.
Would you like to have abbreviated dialling so it’s easy to transfer calls from extension to extension.

You CloudPBX is configured and then your VoIP handsets are configured to work with the business grade VoIP service.

Request a Quote

VoIP Line Subscriptions VoIP Service

Lines, extensions and subscriptions

Post author By Steve Slisar
Post date March 29, 2010

lines, extensions or subscriptions

The term ‘line’ is usually associated with a copper wire coming into your office. This line normally comes with the functionality to allow you to make voice calls and each one comes with its own “telephone number”. With a VoIP Telephone system PBX the meaning is different.

Because you are using your Broadband Internet access to “transport” your calls, the term line (also known as a channel, extension or Subscription) is now used to describe the ability to “handle” more than one concurrent conversation (at the same time). It also includes features like the ability to:

Put a call on hold
Transfer calls
Have music on hold and transfer
Allow for Direct indial to each extension (saves having to route the call through reception)
Separate voicemail for each extension
Voicemail to email

Every subscription comes with a Direct Indial Number (called a DID). You can choose whether to make these numbers known to your customers (have them call you directly, bypassing Reception), or have every call go through reception before they get to you.

A great feature of VoIP business grade Telephone systems is that each Subscription with voicemail can have the voicemail messages emailed to the user of that extension.The fee per extension is $14.95 (inc GST)

Get a VoIP phone system now with an Instant Trial Application

virion business voip phone systems

Your broadband Internet connection

Post author By Steve Slisar
Post date March 29, 2010

optic fibre

No PSTN Copper Lines, Just 1 Great Broadband Connection

The quality of your broadband Internet access is critical if you wish to use it for your business phone calls and take advantage of cheap VoIP calling rates and other call handling features.

Some important things to consider:

Download and upload speeds (when you make calls, it is important that you have a good upload speed because that effects the quality of the voice data you send out).
Quality of your modem (should have the ability to optimise for Voice data… called QoS – Quality of Service). This means that if there is a lot of voice and data traffic on your network, the voice traffic will be given priority.
Use a Business grade plan because it is expected that you need the service up and running (with no downtime) most of the time. If this is critical see if your ISP has an SLA (Service Level Agreement).
Ensure that your Business grade Broadband has been prioritised for Voice traffic rather than data traffic.

If you have more than 6 extensions we recommend a dedicated VoIP ADSL service for your voice traffic. Our service is $89/m inc GST.

Get the power of a sophisticated and features rich business telephone PBX system without the capital cost with CloudPBX.

VoIP Business Telephone System Handsets

Learn more about Business Telephone System Handsets

Business Telephone System Call Flow Scenarios

Do you want to see how most people handle the calls with their business telephone system? These call flow scenarios enable you to quickly choose from the most common choices and can help you get a good solution quickly.

Business Telephone System Scenarios

IP Handsets

Linksys SPA942

Post author By Steve Slisar
Post date March 29, 2010

linksys SPA942 ip phone

These phones have been discontinued by Cisco and we recommend replacement by the Cisco SPA504G IP phones.

Four active lines and dual switched Ethernet ports offer incredible flexibility to the home or small-business Internet telephony user. Part of Cisco Small Business IP Phone Series, the SPA942 IP Phone can be configured to carry a unique phone number or extension for each of its lines, or can be configured to use a shared number over multiple phones.

Based on the SIP standard, the SPA942 is able to easily integrate new features and services offered by providers. A high-resolution display makes for easy menu- and web-based configuration.

Additional features of the Cisco SPA942 IP Phone include:

Power over Ethernet 802.3af, allowing for single-source electricity without an additional power supply
A high-resolution graphical display; dual switched Ethernet ports; high-quality, full-duplex speakerphone; and a 2.5 mm headset port
The ability to connect directly to an Internet telephone service provider or to an IP PBX
Easy station moves, presence, and shared line appearances across local and geographically dispersed locations

For more information please see the Cisco website: http://www.cisco.com/en/US/products/ps10039/

Order phones for your business with a virion business voip service at this website – click here.