News Small Business VoIP FAQ's

What is the best VoIP modem router

Neerav Bhatt is one of Australia’s most successful bloggers and he has been involved with computers for many years, including the new area of social media. Neerav write a regular blog on technology and other interesting and varied topics and we came across this blog about the best modem/router to use for VoIP:

You may hear some people say that the quality of VoIP is poor. It is good to realise that the important issues really surround the quality of your broadband internet plan, quality of your modem and the Quality of Service (QoS) settings on your modem and network.

Click Here to sign up for a 30 day trial account with two telephone lines and see just how well it can work.


Call divert is called Call Forward on the Linksys SPA942 ip Phones

If you are a small business you might want to divert your incoming calls to a mobile or home number when you are temporarily away from your office or at the end of each working day. If you search the internet for answers you’ll need to know that the term that they use is Call Forward, and there are several different options available to you, including:

  • Call Forward Busy Number,
  • Call Forward No Answer, and
  • Call Forward No Answer Delay

The instructions on how to use your Linksys (Cisco) SPA942 and SPA962 phones are on page 45-47 in the User Guide for the phones. This user guide also show how to make Call Forward configuration changes using the Web Administration area. Here’s a link to the User Guide at our Support website:

virion business voip phone systems

Believe in the future

Every part of our world evolves because we want to be better. The Internet and new VoIP technology gives your business access to new features and flexibility like voicemail to email, the ability to take your phone number with you (anywhere), the ability to direct calls where they need to go and so much more. The list of features grows every year and we want to give you access to these fantastic features when they become available, but if you just want to take advantage of discounted VoIP call costs we are happy to provide.


$100 device allows your existing phone system to access cheap VoIP rates

Do you already own a small business telephone system but really want to save money on call costs? Cisco, the internet pioneering company have a low cost device which can fit between your phone lines and your broadband internet router and allow you to connect to a VoIP provider like virion to make cheap outgoing calls.

The device is the PAP2 ( and it will allow you to extend your phone systems functionality (extra virtual phone numbers) and give you access to cheaper VoIP call rates:

If your business is located between Manly, Mona Vale, Brookvale, Dee Why to Chatswood and North Sydney areas one of our team members will gladly come out and show it to you. Call us on (02) 9971 8000 to organise an appointment.

Gateways & ATAs

Cisco Linksys PAP2T with 2 VoIP Ports

Features of the Popular Cisco ATA Adapter the PAP2

  • Cisco Linksys PAP2TEnables high-quality feature-rich voice over IP (VoIP) service through your broadband Internet connection
  • Dual standard telephone ports for use with analog phones or fax machines, with independent phone numbers
  • High-quality, clear-sounding voice, using advanced voice quality of service (QoS) capability
  • Compatible with all common telephone features, such as caller ID, call waiting, and voicemail

Feature-Rich VoIP Through Your High-Speed Internet Connection

PAP2 Product Overview

With Internet telephony, along with low domestic and international phone rates, impressive arrays of special telephone features are available. Choose your preferred local dialing number, regardless of where you live. Or add a virtual telephone number to have forwarded to your Internet phone. You can even add a toll-free number. The Cisco PAP2T Internet Phone Adapter is compatible with these and all of the other special telephone features that are available from your Internet telephone service provider, such as caller ID, call waiting, voicemail, call forwarding, distinctive ring, and much more.

Quoted from Cisco website, Click this link for more information:

Replace your Analog Business Phone System with a brand new one

Request a quote for cheap business phone systemUpgrade your Commander business phone system to sophisticated VoIP Cisco and Yealink handsets and use the power of the CloudPBX. To find out more about how you can get more features for less money Request a Business Telephone System Quote today.

IP PBX equipment VOIP Equipment

Linksys SPA9000 Telephone PBX

Setting up the internal telephone system for a small business was once strictly the domain of the phone company. Now, you can not only do it with a cost-conscious voice over IP (VoIP) connection, but it’s also so simple just about anyone can set up a fully working system in minutes.

Part of Cisco Small Business Voice Systems, the SPA9000 Voice System combines all the features of a traditional phone system—automated attendant functions, three-way conferencing, intercom, hold music, call forwarding, and more—with low-cost long-distance service and a single network for both voice and data.

Additional features of the Cisco SPA9000 Voice System include:

  • High-end features comparable to voice services traditionally found in large businesses
  • Support for 16 Cisco IP phones
  • Multiple levels of password-protected access
  • The ability for an Internet telephone service provider to remotely update software and settings
  • Support for advanced features like shared line appearances, hunt groups, call transfer, call parking, and group paging

More information:

This device is a low priced but powerful alternative PBX system for business grade VoIP services. You will need to have or purchase some IP handsets to use with your SPA9000 and we recommend the Linksys (Cisco) SPA942 handsets or if you want a larger phone to handle up to 6 lines get the Linksys SPA962.

If you have more than 6 lines and want your receptionist to know when staff members are busy or available and have the ability to transfer calls quickly then include the Linksys (Cisco) SPA932 in your order.

Get started by purchasing an SPA9000, book a technician and Instant Trial Application with virion.

IP Handsets VOIP Equipment

Linksys SPA962

These phones have bee discontinued by Cisco and we recommend the Cisco SPA500 series phones as the most ideal replacement.

The huge, high-resolution, full-color liquid crystal display on this six-line telephone offers top- of-the-line IP telephony performance. Part of Cisco Small Business IP Phone Series, the SPA962 allows business users to configure each of its lines for unique phone numbers or extensions, or assign them a shared number to be used by multiple phones.

The Power over Ethernet feature enables the SPA962 to power up without need of an additional electrical source. Based on the SIP standard, this phone is designed to handle the feature-rich services that providers continually roll out to their customers.

Additional features of the Cisco SPA962 IP Phone include:

  • Dual-switched Ethernet ports, speakerphone, caller ID, call hold and conferencing
  • Speakerphone and 2.5 mm headset port
  • Power over Ethernet 802.3af, allowing for single-source electricity without an additional power supply
  • The ability to connect directly to an Internet telephone service provider, an IP PBX, or a large-scale IP Centrex deployment
  • Easy station moves, presence, and shared line appearances across local and geographically dispersed locations

For more information see the Cisco link:

Up to 6 virtual numbers can be configured on the device so it can perform confidently as a receptionist phone, however if you have more than 6 lines and want the functionality of seeing who is currently on the phone and have the ability to transfer calls quickly you can easily add on the Linksys SPA932 Reception Console and upgrade your service to an IP PBX using the SPA9000.

To get started on your small business VoIP phone system solution today, visit our Instant Online Application.

News Small Business VoIP FAQ's

Your old Telstra number

Using your Telstra number is easy. We simply setup a call diversion immediate on your Telstra phone number to your main virion indial number. This means that everyone who calls your normal number will be answered on your new Voice over IP phones. There is a cost for the diversion for each incoming call, but this only temporary before we transfer your Telstra number to virion and you start paying half price for it.
Transferring a number to virion is called “Porting” and its a process that can take 3-4 weeks to complete, but once its complete you will no longer be paying high monthly rates through Telstra for your phone service.
virion business voip phone systems VoIP Call Rates

Low VoIP calling rates

virion uses the highest business grade vodecs and whitelist international carriers to ensure that along with cheap call rates, your business has the highest voice quality. These rates are approximately half of Telstra’s normal retail call rates which represent a huge saving. Prices do not include GST and are available on the Stratus Call Plan with Direct Debit authority.
Calls to local numbers 10c untimed
Calls to national landlines 10c untimed
Calls from extension to extension FREE
Calls to Australian mobile numbers 18c per minute billed by the second and no flag-fall
Popular International Destinations
Charged by the minute
China 3.9c
Singapore 2.9c
UK 2.9c
USA 2.9c
New Zealand 2.9c
Hong Kong 2.9c
Taiwan 2.9c
Canada 2.1c

virion International_calling_rates full list

Your Internet connection, network configuration and equipment influences call quality.

virion business voip phone systems

telephone PBX setup

There are some fundamental questions that need to be answered whenever a new Business Telephone System PBX is setup. This includes information like which phone rings first when a caller dials your main number and whether you’d like one main voicemail message for all extensions or different messages for different extensions.
Other things to consider are:
  • If the reception phone doesn’t answer the call in time, where should it be routed to.
  • Would you like more than one phone to ring when the main line is called.
  • Which DID (phone number) would you like to allocate to each person.
  • Would you like to have abbreviated dialling so it’s easy to transfer calls from extension to extension.

You CloudPBX is configured and then your VoIP handsets are configured to work with the business grade VoIP service.

Sign up for your Instant Business VoIP Trial

Request a Quote

VoIP Line Subscriptions VoIP Service

Lines, extensions and subscriptions

The term ‘line’ is usually associated with a copper wire coming into your office. This line normally comes with the functionality to allow you to make voice calls and each one comes with its own “telephone number”. With a VoIP Telephone system PBX the meaning is different.

Because you are using your Broadband Internet access to “transport” your calls, the term line (also known as a channel, extension or Subscription) is now used to describe the ability to “handle” more than one concurrent conversation (at the same time). It also includes features like the ability to:

  • Put a call on hold
  • Transfer calls
  • Have music on hold and transfer
  • Allow for Direct indial to each extension (saves having to route the call through reception)
  • Separate voicemail for each extension
  • Voicemail to email

Every subscription comes with a Direct Indial Number (called a DID). You can choose whether to make these numbers known to your customers (have them call you directly, bypassing Reception), or have every call go through reception before they get to you.

A great feature of VoIP business grade Telephone systems is that each Subscription with voicemail can have the voicemail messages emailed to the user of that extension.The fee per extension is $14.95 (inc GST)

Get a VoIP phone system now with an Instant Trial Application

virion business voip phone systems

Your broadband Internet connection

No PSTN Copper Lines, Just 1 Great Broadband Connection

The quality of your broadband Internet access is critical if you wish to use it for your business phone calls and take advantage of cheap VoIP calling rates and other call handling features.

Some important things to consider:

  • Download and upload speeds (when you make calls, it is important that you have a good upload speed because that effects the quality of the voice data you send out).
  • Quality of your modem (should have the ability to optimise for Voice data… called QoS – Quality of Service). This means that if there is a lot of voice and data traffic on your network, the voice traffic will be given priority.
  • Use a Business grade plan because it is expected that you need the service up and running (with no downtime) most of the time. If this is critical see if your ISP has an SLA (Service Level Agreement).
  • Ensure that your Business grade Broadband has been prioritised for Voice traffic rather than data traffic.

If you have more than 6 extensions we recommend a dedicated VoIP ADSL service for your voice traffic. Our service is $89/m inc GST.

Get the power of a sophisticated and features rich business telephone PBX system without the capital cost with CloudPBX.

VoIP Business Telephone System Handsets

Small Business VoIP Telephone System HandsetsVoIP handsets enable your small business to take advantage of the functionality and flexibility of a hosted CloudPBX. These handsets can be located in remote offices like staff or contractors homes or even interstate or international offices.

Learn more about Business Telephone System Handsets

Business Telephone System Call Flow Scenarios

Business Telephone System Call Flow Configurations - smallestDo you want to see how most people handle the calls with their business telephone system? These call flow scenarios enable you to quickly choose from the most common choices and can help you get a good solution quickly.

Business Telephone System Scenarios

[button link=”” bg_color=”#0e6bf5″]CloudPBX Features[/button] [button link=””]Request a Quote[/button]  [button link=”” bg_color=”#0cba06″]Sign Up Now[/button]

IP Handsets

Linksys SPA942

These phones have been discontinued by Cisco and we recommend replacement by the Cisco SPA504G IP phones.

Four active lines and dual switched Ethernet ports offer incredible flexibility to the home or small-business Internet telephony user. Part of Cisco Small Business IP Phone Series, the SPA942 IP Phone can be configured to carry a unique phone number or extension for each of its lines, or can be configured to use a shared number over multiple phones.

Based on the SIP standard, the SPA942 is able to easily integrate new features and services offered by providers. A high-resolution display makes for easy menu- and web-based configuration.

Additional features of the Cisco SPA942 IP Phone include:
  • Power over Ethernet 802.3af, allowing for single-source electricity without an additional power supply
  • A high-resolution graphical display; dual switched Ethernet ports; high-quality, full-duplex speakerphone; and a 2.5 mm headset port
  • The ability to connect directly to an Internet telephone service provider or to an IP PBX
  • Easy station moves, presence, and shared line appearances across local and geographically dispersed locations

For more information please see the Cisco website:

Order phones for your business with a virion business voip service at this website – click here.

virion business voip phone systems

Hosted PBX

virion Hosted PBX is a total business phone service. It uses VOIP technology (your phone service is delivered over the internet). We maintain the equipment. We host the software. We make the upgrades.

You just use your phones like you normally would. To your customers, it’s business as usual. Whether they’re talking to your main office, leaving a voice mail, being transferred across the country, or speaking to someone working from home, it all happens seamlessly.

Whether you have one office, or ten.


Hello world!

VoIP has been with us for a few years now and as the quality of our internet service to our businesses improves, so to the quality and range of services increase and we are thrilled to be in the telephony market place to help small businesses get more from their equipment and dollars.

We are a small and personal team of VOIP business pioneers and we will do our best to ensure you get more for your buck in telephone services.